Operation Management Essay Example for Free

Operation counsel Essay1.Operation ManagementFor the success of an organization, the focal point crew plays a major component. An governmental structure is based on different exerciseal parameters and in nightspot to bring to pass all the trading cognitive movements, it is authorisation to scrutinize every major aspect cogitate to the organizational strategy. Keeping the significance of operation perplexity under consideration, different authors beget developed different concepts and hence promulgated all of them in order to indicate all the major aspects that can define what the operation heed is and how it helps an organization in achieving high level of success. This paper is basically about how proper(ip) operation solicitude helps an organization in performing different tasks strategically. For this conclude, the analysis is done from different perspectives.The first component of the paper gives an overview of what is operation perplexity and for this pu rpose different definitions promulgated by different authors have been cited as evidence. The second part of the paper throws light upon the role of an operational manager and what strategic efforts enables him to perform his duty hard-hittingly. The third part of the paper identifies the relationship of operation management with other core functions and for this purpose, the case studies of Heathrow International Airport and Nestl UK hot chocolate factory have been elaborated. Hence, the entire paper indicates how effective operation management affects the progress graph of the company in one way or other. However, before elaborating how the manager performshis job, it is mandatory to throw1.1.Definition of operation managementOperation management can be considered as one of the most significant factors responsible for any countrys frugal growth. As process sector has observed mass development and changes, the very concept of operation management emerged with a focus on econom ic efficacy in manufacturing. The traditional concept of manufacturing was otherwise limited to concept of production management only. The manufacturing capabilities have been advanced through groundbreaking procedures and techniques, new materials and facilities as numerous challenges and opportunities have been posed by rapid development in technology sector. It thus gave rise to development and management of a service system which could effectively resolve major challenges for global rivalrous environment (Heizer, Jay H. and Render, Barry, 2008). Around the world, operation management has now been considered as major business procedure for productivity and improvement.Organisations have become more vigilant in acquiring operation management procedures and techniques to achieve their objectives with minimum resources and efforts. (R. Pannerselvam, 2004) defined operation management as a system which an makeup employs inwardly its framework to transform a wide range of input s into the desired outputs ( operate) by achieving its requisite level of graphic symbol. Operation management transforms by combining several resources which be being used in placements operation subsystem into take account added products and services. Undoubtedly this has to be a controlled process and it should catch the policies of organisation, therefore the whole concept of operation management works as integrated and interrelated management activities. These management activities are sometimes limited to manufacturing of plastered products which is called production management, but when the same idea is extended to effective service management, then resultant sum of management procedures is called as operation management.Resources, transformation, systems and value sum total activities are some key factors which represents a b channeler picture of operation management within an organisation. Resources are material, capital and human inputs to the process of production. Material resources allow materials and fleshly facilities such as inventories, supplies and plant equipment etc. capital resources include bonds, stock and/or taxes which canbe used to regulate flow of associated resources. Human resource is sum of intellectual capabilities of managers, technical and non-technical staff and is considered as most vital asset of the organisation.Transformation is basically the process of combining resources for obtaining higher value goods and services than original inputs under controlled conditions. Systems depict an arrangement of multiple components developed to obtain require objectives of the plan. Business systems contain personal, finance, engineering and operation, functioning altogether for integrity of organisation. determine addition activities ensure to increase organisations productivity ratio and give more value to the products (Waters, C. D. J. (1991). After reviewing different definitions promulgated by different experts, the nex t part of the paper will analyze the role of an operational manager in an organization.1.2.The role of Operation ManagerOperation managers of any organisation are refer with planning, systemizing and controlling the action which impact human behaviour with the help of models. Planning helps in establishing action plan for the organisation and provide future-decision making. It is thus duty of operation manager to define the objectives and goals for the operations and its subsystems of the organisation. They need to design procedures and policies in order to achieve those objectives. This stage embraces the clarification of role and focus of certain operations into organisations boilersuit strategy. Product and services planning conversion process and facility designing are also included in the planning. The origination of authority and tasks and other related activities fall under the head of organizing. The flow of information and structure of roles are being established by the o peration managers within operation subsystems. It is their responsibility to determine the attributes essential for goals achievement and they need to assign the responsibility and authority to carry them out (Joseph, G. Monks, 2004).Other prime responsibilities of operation managers include transforming inputs into the outputs. To devise an effective production plan, say, which employs capacity, knowledge of production facility and materials is prime responsibility of an operation manager. They are supposed to schedule and control the system demands in order to retain require services and/or produce desired goods. They need toevaluate quality inventory levels, cost etc. to maintain the quality associated with goods and services. They are obliged to regulation of systems and resources within the organisation thus maintaining transformation and effective value addition activities. Operation managers are required to observe parameters which may affect the human behaviors. They need t o evaluate models and frameworks of an effective operation management within an organisation (Slack et al).As operation management is primarily concerned with the performance of both resource utilization and satisfactory customer services, operation managers are supposed to maximize both and maintain an overall satisfactory performance of the organisation. sometimes there is improvement in customer satisfaction while deterioration in resource utilization. To overcome any such activity, operation managers are train to tackle such conflicts and they need to find and apparatus a balance for the organisation in order to achieve its basic objectives. The principle customer service objective is strongly dependent upon services of an en enthusiastic and able operation manager (S. Anil Kumar, N. Suresh, 2008).The next part of the paper will demonstrate the relationship of operation management with the core functionalities of the organization. 1.3.Relationship of operation management wit h other core functionsOne of the most significant functions that operation management plays in an organisation that it defines the ways for strategic planning of an organisation. As strategic planning is concerned with organisations decisions and remedies for certain environmental and business conditions, operation management provides road map for strategic planning for the organisation and eases the way with help of fundamental concepts.The scope of operation management is non limited to transformation of inputs into the outputs by utilising forcible resources thus achieving successful customer satisfaction along with efficiency, development and adoptability for the organisation, but it is deeply associated with other core functions of an organisation such as commercialiseing, finance, personnel etc. It also include product design, quality control, maintenance management, location offacilities, materials management, planning and product control, process design and many other cor e and support functions. The novel concept of operation management is very dynamic and promising and it evidently brings outstanding results for an organisation working under controlled environment (Dilworth, James B., 1999).2.Case StudiesFollowing are two cases studies that indicate how proper operation management strategy helps the organization in achieving its ultimate objectives. In this regard, the Heathrow International Airport and Nestle UK Chocolate Factory have been taken a evidence.2.1.Heathrow International AirportHeathrow International Airport is the UKs only hub airport. Around 5,500 people have been employed by the let out at Heathrow of which 25% employees perform operational, customer service and maintenance roles. Other 75% are in security and head office functions. In addition, let loose has some 65% interest and it operates the Naples Airport. These figures show the need and significance of operation management within framework of Heathrow International Airport . An insight into Heathrows planning and education and its outstanding level of services and commitment will explain operation management practices being observed by the organisation. For example, spend resilience enquiry of late examined and implemented by operation management ensures its ability to provide excellent services and support given to passengers and employees during severe weather conditions, (Heathrow, 2011).The winter resilience foremost was carried out by operation management teams through expert peer review and extensive quality assurance. Teams studied and learned from Dallas Fort Worth, Madrid and Minneapolis-St. capital of Minnesota airports which possess strong reputation for passenger welfare, airport operations and the clearance of snow. The devised plan for Heathrow was being examined and peer reviews helped it to carry out one of the most effective operation management tasks. For this, Heathrow had invested marvelously in acquiring innovative equipment w hich could effectively clear the airfield in reduced time. The equipment included taxiways, airside roads, runways, stands etc. and were used for the administration of collected iceand snow. This one task brought the Heathrow airport to fully operational status. It in fact appointed a full-time operations manager for winter that is responsible for Airports winter readiness controlled. The regular refinement and review of organisations plans distinguishes it from other leading airports all over the world, (Heathrow, 2011).2.2.Nestl UK Chocolate FactoryNestls brand and product portfolio ranges from local favorites to global icons. The products are supported by vigorous research and development facility, focused driving service and innovation, and with clear priorities which is attractive and relevant for consumers. Nestls desire in becoming a leader of renovation and innovation, whether of systems, processes or products define the role of governing operation management body which give s its product an entire new and refreshing aspect. From brand effectiveness to effective supply chain, from farm to the fork, nestle UK chocolate factory ensured best production and operation management. Best raw materials are being used in the preparation of chocolate and other products. For operations needs, nestle has set quaternion pillars for effective operation management which include increasing effectiveness and efficiency, operational efficiency, improved quality and elimination of waste.For continuous excellence and to make most innovative and appreciated products in most efficient way, nestle has implemented these four pillars into its operational management structure. The product and operational excellence has been given result vastness all because Nestle ensures to provide its consumers with delightful products whenever and wherever they need them. Customer satisfaction is undoubtedly complimentary in consumer product market and Nestle has significantly earned it t hrough continuous planning and operational excellence besides giving its products the desired and unmatched taste and nutrition, (Nestle, 2011).3.Major Understandings of the studyMajor understandings of the study stir that operation management is, by far, one of the most significant aspects of any organisations development and economic growth. It provides enormous value to the resources of the organisation and adds value to them. The resources and investments of anyorganisation need to be utilized in more effective way for on-going progress. Furthermore, strategic planning division works hand-in-hand with operation management as it provides sustainable grounds for effective and efficacious planning and preparation. Indeed no organisation can survive without future plans and policies that define its objectives and goals and its overall competitive market value. Operation management thus promises sustainable future for the organisations and procures enormous economic growth under con trolled conditions (Everett, E. Adam, Jr.Ronald J.Ebert, 1994).Another great aspect of operation management is its ability of giving added value to products and services of the organisation. It is aimed at increasing the efficiency of the products and services by minimizing the circumstances that may prevent organisations to achieve great market value for their products and services. As it is clear as crystal that todays competitive environment demands higher level of excellence and efficiency from manufacturers and service providers, organisations should centralise more and more on improving their standards. This can only be done through sustainable operation management plans and procedures.Furthermore, operation management not only serves as great tool in improving standards and adding value to goods and services, it has been proved as cost reduction tool within the framework of organisations. enceinte amount of capital and resources could be saved by implementing a resourceful and sustainable operation management plan which will ultimately turn the organisation into leading brand. To earn a competitive service in business sector, one needs to overlook every aspect that could affect it either positively or negatively. Only then unmatched products and excellent services can be manufactured and being provided (Hill, Terry, 1993).4.ConclusionsOperation management works in combine to several support and core functions of the organisation. It also increases the potential and performance of those areas where strategic and effective operation handling is essential. The scope of operation management is never demise and it embraces internal and external factors associated with business of any organisation. From manufacturing to supply, from marketing to customer satisfaction, from financing to human resource, operation management has its deep roots in the organisations framework (S. Anil Kumar, N. Suresh, 2008).Two case studies helped in understanding the role o f operation management and how it can be utilized in improving overall performance of the organisations. Heathrow Airport is among worlds leading organisations that provide its customers with excellent services and it managed to sustain that position through years by effective operation management procedures. It has assigned one fourth of its employees to operational tasks which ensures greatest level of quality service. On the other hand, Nestl employed a tremendous operation management task force to maintain its brand value. It is evident of the fact why nestle consumers prefer its products over other brands. It has successfully achieved a competitive advantage over other foods and beverage companies operating all over the world through systemic and devoted operation management and planning.Concluding, the most significant role operation management plays is ensuring greater levels of customer satisfaction for the organisations for their brands, products and services. Customer sati sfaction is utmost objective of any organisation and it will require that organisation to develop, implement and manage a sustainable operation management plan that could work in vicinity of other necessary activities and operations. Operation managers at organisations have the utmost responsibility in promising desired levels of satisfaction among consumers and customers thus fulfilling requirements for achieving basic objectives for the organisation. Their role in economic development is as essential as organisations survival in the competitive environment (Chambers et al, 2007)ReferencesChambers, Stuart, Johnston, Robert and Slack, Nigel (2007) Operations management (5th ed) Dilworth, James B. (1999) Operations management providing value in goods and services. (3rd ed) Everett, E. Adam, Jr.Ronald J.Ebert, 1994. Production and Operations Management, Prentice-Hall of India Private Limited, 5th variance Heathrow, 2011. Heathrow Winter Resilience Programme, online Available at Ac cessed 03rd December 2012 Heizer, Jay H. and Render, Barry (2008) Operations management (9th ed) Hill, Terry (1993) The essence of operations management Joseph, G. Monks, 2004. Theory and Problems of OperationsManagement, Tata McGraw-Hill Publishing Company Limited, 2nd Edition Joseph, G. Monks, Operations Management, McGraw-Hill International Edition, 3rd Edition. Nestle, 2011, Annual Report 2011, Online Available at Accessed 03rd December 2012 R. Pannerselvam, 2004, Production and Operations Management, Prentice-Hall of India Private Limited, 9th print S. Anil Kumar, N. Suresh, 2008, Production and Operations Management, New Age International (P) Limited Publishers, 2nd Edition Slack et al, Operations Management 4th Edition online version Slack et al, Operations Management 6th edition online version Waters, C. D. J. (1991) An introduction to operations management